Help Center
Frequently Asked Questions
Find answers to common questions about AudioAI's features, pricing, and technical specifications. Can't find what you're looking for? Contact our support team.
General
What is AudioAI?
AudioAI is an AI-powered audio platform that offers four main services: Text-to-Speech generation, Speech-to-Text transcription, Voice Conversion using AI voice cloning, and Noise Removal from audio files. All services use cutting-edge AI technology to deliver professional-quality results.
Do I need technical skills to use AudioAI?
Not at all! AudioAI is designed to be user-friendly. Simply upload your content or enter text, select your preferences, and let our AI do the work. No audio engineering or technical expertise required.
What platforms does AudioAI support?
AudioAI is a web-based platform that works on any modern browser. You can access it from Windows, Mac, Linux, or mobile devices. No software installation required.
Text to Speech
How natural do the AI voices sound?
Our AI voices are virtually indistinguishable from human speech. We use state-of-the-art neural network technology to generate natural intonation, rhythm, and emotion in the generated speech.
What voices are available?
We offer a variety of male and female voices across multiple languages. Each voice has been carefully trained to deliver clear, natural-sounding speech suitable for various use cases like narration, podcasts, and videos.
Is there a character limit for text-to-speech?
The character limit depends on your subscription plan. Free users can convert up to 1,000 characters per request, while premium plans offer higher limits. You can always split longer content into multiple requests.
Can I customize the speech speed and tone?
Yes! You can adjust speech speed, pitch, and emphasis to match your needs. Our advanced controls let you fine-tune the output for the perfect result.
Speech to Text
How accurate is the speech-to-text transcription?
AudioAI achieves up to 99% accuracy for clear audio recordings. Accuracy may vary based on audio quality, background noise, accents, and speaking clarity. For best results, use recordings with minimal background noise.
What languages are supported for transcription?
We support 30+ languages for transcription including English, Spanish, French, German, Chinese, Japanese, Korean, Hindi, Arabic, Portuguese, Italian, Russian, Dutch, Polish, Turkish, Vietnamese, Thai, Indonesian, and many more.
What file formats are supported for transcription?
We support all major audio formats (MP3, WAV, OGG, FLAC, AAC, M4A) and video formats (MP4, AVI, MOV, MKV, WebM). Simply upload your file and we'll extract and transcribe the audio.
How long does transcription take?
Processing time depends on the length of your content. Most files under 10 minutes are processed within a few minutes. Longer content may take more time but you'll receive a notification when it's ready.
Voice Conversion
What is voice conversion?
Voice conversion transforms the voice in an audio recording from one type to another (e.g., male to female or vice versa) while preserving the original speech content, timing, and emotion.
Will the converted voice sound natural?
Yes! Our AI maintains natural speech patterns, intonation, and clarity during conversion. The result sounds like a different person speaking the same content naturally.
Can I convert any voice recording?
Voice conversion works best with clear recordings where the speaker is the primary audio source. Background music or multiple speakers may affect quality. For best results, use recordings with minimal background noise.
What's the maximum file size for voice conversion?
File size limits vary by plan. Free users can upload files up to 25MB, while premium plans support larger files. Contact support for enterprise requirements.
Noise Removal
What types of noise can be removed?
Our AI can remove various types of background noise including: ambient room noise, air conditioning/HVAC sounds, keyboard clicks, traffic noise, wind noise, echo/reverb, electrical hum, and more.
Will noise removal affect voice quality?
Our AI is trained to preserve voice clarity while removing unwanted noise. The algorithm distinguishes between speech and noise, ensuring your voice remains natural and clear after processing.
Can I adjust the noise removal intensity?
Yes! You can choose different levels of noise reduction from light to aggressive. This lets you balance between noise removal and preserving the natural characteristics of your audio.
Is noise removal suitable for music?
Noise removal is optimized for speech content. For music, results may vary depending on the type of noise and music genre. We recommend testing with a short sample first.
Pricing & Minutes
How does the minute system work?
Minutes are consumed based on the length and type of processing. Each service uses minutes proportional to the audio duration. Detailed pricing is available on our pricing page.
Do minutes expire?
Minutes on monthly plans refresh each billing cycle. Purchased minute packages remain valid until your subscription ends. Check your account dashboard for specific details.
Can I get a refund for unused minutes?
You can cancel and request a full refund within 24 hours of subscription purchase. Additional minute purchases are non-refundable. See our Payment Policy for details.
Are there enterprise or bulk pricing options?
Yes! We offer custom enterprise plans with volume discounts, dedicated support, API access, and SLA guarantees. Contact our sales team to discuss your requirements.
Privacy & Security
Is my audio data secure?
Absolutely. All uploads are encrypted using industry-standard TLS encryption. Your files are processed on secure servers and you can delete them from your account at any time.
Do you use my content for AI training?
No. We never use your uploaded content to train our AI models. Your audio files are processed only to deliver the service you requested and are not shared with third parties.
How long do you store my files?
Processed files are stored in your account until you delete them. We recommend downloading your results and clearing files you no longer need. You can also enable auto-delete after a specified period.
Is AudioAI GDPR compliant?
Yes, AudioAI is fully GDPR compliant. You have complete control over your data, including the right to access, export, and delete your information. See our Privacy Policy for details.
Technical
What audio formats are supported?
We support all major audio formats: MP3, WAV, OGG, FLAC, AAC, M4A, WMA, and AIFF. For video transcription, we support MP4, AVI, MOV, MKV, WebM, and FLV.
What's the maximum audio quality?
Output quality depends on the service: Text-to-speech generates up to 48kHz audio, while audio processing maintains the original quality up to 48kHz/24-bit. Premium plans offer higher quality options.
Is there an API available?
Yes! We offer a REST API for developers who want to integrate AudioAI into their applications. API access is available on Business and Enterprise plans. Documentation is available in your dashboard.
What browsers are supported?
AudioAI works on all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. We recommend using the latest version for the best experience.
Still Have Questions?
Our support team is here to help. Reach out and we'll get back to you as soon as possible.